Refund & Cancellation Policy
Last Updated: September, 2025
At INCREDIBLE LEGENDS HOLIDAYS, we strive to provide our customers with seamless travel experiences. This Refund & Cancellation Policy outlines the terms applicable to bookings, cancellations, and refunds.
1. Booking & Payment
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All bookings are confirmed only after full or partial payment is received.
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Payment can be made through our authorized payment gateways or bank transfers.
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Confirmation vouchers and invoices will be shared via email upon successful booking.
2. Cancellation by Customer
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Cancellations must be requested in writing via email at marketing@theilh.com.
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Cancellation charges will apply as per the tour/package type and time of cancellation before departure:
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More than 30 days before departure: Full refund minus service charges.
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15–30 days before departure: 50% of total package cost refundable.
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Less than 15 days before departure: No refund.
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No refunds will be given for “no-show” or unused services.
3. Cancellation by Company
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In rare cases where INCREDIBLE LEGENDS HOLIDAYS cancels a tour due to unforeseen circumstances (natural disasters, government restrictions, insufficient participation, etc.), customers will receive:
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A full refund of payments made, OR
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An option to reschedule or transfer the booking to another tour.
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4. Refund Process
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Approved refunds will be processed within 7–14 business days.
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Refunds will be credited to the original mode of payment.
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Processing times may vary depending on banks or payment gateways.
5. Non-Refundable Services
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Visa fees, travel insurance, flight tickets, and other third-party services are non-refundable once issued.
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Customized itineraries may also carry non-refundable charges.
6. Contact for Cancellations & Refunds
INCREDIBLE LEGENDS HOLIDAYS
Address: 210, Harsha House, Karampura Market, Karam Pura, New Delhi, Delhi, India
Email: marketing@theilh.com
Phone: 0091 – 11 – 45651683
24 Hour Hotline: +91 9354043660
Spanish Hotline: +91 88262 60255
